side dish chinese restaurant crossword partial customer satisfaction - selfgrowth.com

Customers need to choose.For many businesses, an important aspect of customer satisfaction is to allow them to customize a product or service to their liking.Recently I went to a pizza restaurant where you can customize your pizza by choosing from a list of many ingredients.The Chinese restaurant I frequent is happy to replace mushrooms with broccoli in my favorite chicken dishes.I asked for tomatoes to be added when I ordered the Philadelphia cheese steak for lunch-no problem.The slogan of the Outback Steakhouse is simple: "There are no rules-just right!But not every institution has the freedom to choose.My family and I went to an upscale restaurant the other night and they refused to replace the salad with a potato salad.Even if they have the reason behind such a policy, how does it affect the customer experience?The story has some background.We have been to this restaurant many times.The menu is like this, you can get a salad or a potato salad depending on the sandwich you ordered.If you order any side dishes, they are the same price.In the past, my daughter asked to replace the salad with a potato salad, which was never a problem.This time, however, the server says no replacement is allowed.She noted that a new line was added to the menu stating the new policy.The manager even came to us to defend the new policy.I pointed out that this restaurant is located in the upscale community and many customers may ask to customize their orders.The manager said that is why they are no longer allowed to change people.Wow, I was surprised.How could they not realize that now, people want this more than ever?The customer wants to be looked after, looked after, and his or her needs are met.What's more, people usually pay a good fee for a customized treatment.In this case, it is not an untrained employee with a bad attitude and creates a bad customer experience.The problem is I'm sick.Decision on advice from management.This puts the customer (me) in a dilemma.I always enjoyed the food and atmosphere.However, I have a problem with the new policy.I may eat there again, but sometimes I will have it because of thisCustomer policy.While this may not be enough to stop me from coming back, one aspect of bad customer service will limit the volume of business I give them.This can be called "partial customer satisfaction", that is, the lesser known relative value of "overall customer satisfaction.Unfortunately, companies that only offer limited customer options also have access to only part of the business.Their lack of customer loyalty can ultimately lead to their death.